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WELCOME ABOARD

Welcome Aboard!

 

As one of the fastest growing travel management companies in North America, PanAm is a preeminent leader in the government travel sector.  As a veteran owned business, PanAm specializes in providing superior travel management and consulting services to federal, state, local, higher education, non-profit and non-governmental organizations in the United States and abroad.  

 

PanAm specializes in the government travel marketplace by providing agencies and organizations premier customer support coupled with secure and custom technology solutions.  Our commitment to sustained, superior performance to government agencies, universities and NGOs is based on a firm belief in transparency and accountability.  We hold these beliefs as two cornerstone principles that make for sound travel management. 

 

PanAm is proudly based in Denver, Colorado and also operates several regional offices both domestically and internationally. 

 

PanAm and its founding companies have decades of experience in the government travel sector and leverage our experience for our clients, travelers and industry partners.

WELCOME ABOARD

Welcome Aboard!

 

As one of the fastest growing travel management companies in North America, PanAm is a preeminent leader in the government travel sector.  As a veteran owned business, PanAm specializes in providing superior travel management and consulting services to federal, state, local, higher education, non-profit and non-governmental organizations in the United States and abroad.  

 

PanAm specializes in the government travel marketplace by providing agencies and organizations premier customer support coupled with secure and custom technology solutions.  Our commitment to sustained, superior performance to government agencies, universities and NGOs is based on a firm belief in transparency and accountability.  We hold these beliefs as two cornerstone principles that make for sound travel management. 

 

PanAm is proudly based in Denver, Colorado and also operates several regional offices both domestically and internationally. 

 

PanAm and its founding companies have decades of experience in the government travel sector and leverage our experience for our clients, travelers and industry partners.

Company

The PanAm Story.  Dubbed once the most experienced airline in the world, the “original” PanAm began services in 1934 with US mail delivery services from Key West, Florida, to Havana, Cuba.  From those humble beginnings, PanAm became the largest airline in the world, offering a unique attention to service and an opportunity to connect travelers to international locations.  Fast forward 60 years, deregulation strikes a fatal blow to many of the industry innovators - PanAm, TWA, BOAC and others.  Left behind is the industry’s sense of value, service and pride.  Then, in 2005, precedessor organizations to PanAm.Travel were formed and operated with optimal success.  From its beginnings, PanAm brought back a travel management experience outside of deregulation to its government clients that exceeded common industry practices.  A business model was defined to use existing common commercial conveyance (United, Delta, Sheraton, Avis, etc) and provide these services to our exclusive client base through progressive human talent, modern systems and booking methodologies and aggressive pricing strategies that have redefined the way government and non-profit organizations utilize their finite travel resources.  However, in 2011, our clients once again needed a partner that could provide reliable, affordable and configurable air transportation that was defined by unique business requirements.  So, in 2011, aircraft and airport resources were purchased under the original PanAm - creating a ‘private airline’ for our clients to use on a charter basis.  Today, the company is PanAm.  75% of our operating mission resides in our core travel management competencies, bringing the best value, service and technology to our unique blend of clients.

 

Contact PanAm:  (888) 726-2645

----------------------------------

PanAm, Inc.

600 17th Street, Suite 2800

Denver, Colorado 80202

clipper_hq@panam.travel

 

 

AWARDS / PRESS

Jun 17 2013
Next up...Seattle, Washington
And the growth continues...Next up, Seattle Washington.  Supporting new contract activity in the Pacific Northwest, PanAm wil...
Jun 14 2013
Denver Gets a Facelift
Remember the old digs on 17th street - well we consolidated a bit, still on the 28th floor, but with a new view.  Make an app...
May 29 2013
San Diego Here We Come!
The newest PanAmigo's find their home in San Diego, California.  As of July 1, 2013, PanAm will welcome the "finest city in A...
Oct 10 2012
Award Winning Technology
Our team of agents, client partners, technologists and executives have created a unique workplace aimed at being good stewards of ...
Oct 01 2012
New Breckenridge Office
WOW!  Under the pressure of our crew and staff, PanAm officially has opened up the Breckenridge office.  This office wil...
Sep 13 2012
eSupport Upgrades (http://support.panam.travel)
The eSupport upgrades are now finished.  Many of our customers have complicated, if not down right crazy, email systems. &nbs...
Sep 06 2012
Newly Configured MD90's Ready for Takeoff
The newly configured MD90's are now ready for charter service, configured ideally for athletics departments and large academic gro...
Aug 01 2012
New Boston Logan Office
We are very exicted to announce the opening of our new Boston Logan International Airport location.  This office location pri...
Jul 12 2012
Magellan Award
PanAm and its founding companies have been paving the way in the government travel market by producing award-winning solutions.&nb...

Careers

Want to be part of the PanAm Crew?  We don't blame you!

 

As one of the fastest growing travel management companies in North America, PanAm is always looking for exceptional talent to join our team.  

 

We offer our staff unmatched work / life balance opportunities and exciting travel discounts both domestically and internationally.  PanAm also offers training and continuing education opportunities for superior candidates with the zeal and dedication to enter the fast-paced government travel sector.  

 

PanAm is pleased to announce current openings for the following positions:

 

Agent Steward – Colorado, Virginia, London, Honolulu, Doha, Boston

Business Development / Sales – Domestic & International Remote Positions

Executive Assistant - Colorado

Accounting Agent– Colorado

Client Services Partner – Colorado, Texas

System Administration / IT – Colorado

 

PanAm offers its staff (crew) amazing flight benefits and travel perks globally.  We feel that to work in the travel industry that a genuine interest and experience in travel is a must.  That is why we sponsor familiarization trips to emerging markets that PanAm seeks to grow into to better serve our clients.  Our staff travel worldwide to understand the unique markets that our clients are heading to this year and beyond.  From Okinawa to Uganda – our staff are on the road so understand the needs of travelers worldwide.  Join the PanAm crew and stop just facebooking about traveling and start embarking on your next adventure with us.  

 

To submit your resume or inquire about job opportunities throughout the United States and abroad – email us at crew@panam.travel

Privacy / Legal

Collecting and using personal information


Welcome to PanAm's websites. We appreciate your interest in us. When you visit and navigate our sites and when you communicate with us via our sites, we will not collect personal information about you unless you provide us that information voluntarily. Any non-public personal information that you may provide via our sites will be used solely for the purpose stated on the page where it is collected.  (In some cases, and in all cases where required by law or regulation, you will be able to update the information that you provide to us either by sending us an e-mail or, where you have established personal profiles with us, by updating your profile online. Please refer to the specific pages where data is collected for more information.) PanAm will not sell, license, transmit or disclose this information outside of PanAm and its affiliated companies unless (a) expressly authorized by you, (b) necessary to enable PanAm  agents to perform certain functions for us, or (c) required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided.

By “personal information,” we mean data that is unique to an individual, such as a name, address, Social Security number, e-mail address, or telephone number. From time to time, we may request personal information from you at our sites in order to deliver requested materials to you, respond to your questions, or deliver a product or service.

Your e-mail
We welcome your comments or questions about our websites and have provided e-mail boxes for that purpose. We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions and concerns.

Please note that your e-mail, like most, if not all, non-encrypted Internet e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. If you wish, you may contact us instead via non-cellular telephone at the numbers provided at various locations on our sites.

There are some locations on PanAm’s websites where we have made special provisions for a more secure environment in which we can exchange information with you. At each of these locations, we will provide you with appropriate instructions.

Other information; "cookies" and "tags"
You should also be aware that when you visit our websites, we collect certain information that does not identify you personally, but provides us with "usage data," such as the number of visitors we receive or what pages are visited most often. This data helps us to analyze and improve the usefulness of the information we provide at these websites.

Like most commercial website owners, we may use what is known as "cookie" technology. A "cookie" is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns and better serve you when you return to that site. The cookie does not extract other personal information about you, such as your name or address.

We may also use what is known as "client-side page tagging", which uses code on each page to write certain information about the page and the visitor to a log when a page is rendered by your web browser. This technique is also commonly used on commercial websites. "Tagging" does result in a JavaScript program running on your computer, but it is limited to providing information about the page that you are requesting and the configuration of your browser. It will not read any of your data files, or execute any additional programs. It does not extract any personal information about you, such as your name or address. You can prevent tagging by disabling JavaScript in your browser, but that may prevent you from using all of our website's functions.

Linking to other sites
From time to time, PanAm websites may provide links to other websites, not owned or controlled by PanAm, that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other website owners or the content or accuracy of those other websites. Links to various non-PanAm websites do not constitute or imply endorsement by PanAm of these websites, any products or services described on these sites, or of any other material contained in them.

Security
PanAm has adopted and adheres to stringent security standards designed to protect non-public personal information at panam.travel against accidental or unauthorized access or disclosure. Among the safeguards that PanAm has developed for this site are administrative, physical and technical barriers that together form a protective firewall around the information stored at this site. We periodically subject our site to simulated intrusion tests and have developed comprehensive disaster recovery plans.

Changes to this statement
PanAm may change this statement from time to time; when updates are made, the privacy policy version date (located at the bottom of this policy) will also be updated to reflect that a revision occurred. We encourage you to periodically reread this policy to see if there have been any changes that may affect you. This statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party


09/15/2012

FAQ

Does PanAm offer neogiated rates?
Does PanAm provide leisure travel services?
I want to learn more about contracting?
I am a current customer - I want to book online - where do I go?
What makes you so different than any other travel agency?
Do you really let dogs in your office?
I need a copy of an invoice or receipt? HELP!
Where are your office locations?

CONTACT

Want to be part of the PanAm Crew?  We don't blame you!

 

As one of the fastest growing travel management companies in North America, PanAm is always looking for exceptional talent to join our team.  

 

We offer our staff unmatched work / life balance opportunities and exciting travel discounts both domestically and internationally.  PanAm also offers training and continuing education opportunities for superior candidates with the zeal and dedication to enter the fast-paced government travel sector.  

 

PanAm is pleased to announce current openings for the following positions:

 

Agent Steward – Colorado, Virginia, London, Honolulu, Doha, Boston

Business Development / Sales – Domestic & International Remote Positions

Executive Assistant - Colorado

Accounting Agent– Colorado

Client Services Partner – Colorado, Texas

System Administration / IT – Colorado

 

PanAm offers its staff (crew) amazing flight benefits and travel perks globally.  We feel that to work in the travel industry that a genuine interest and experience in travel is a must.  That is why we sponsor familiarization trips to emerging markets that PanAm seeks to grow into to better serve our clients.  Our staff travel worldwide to understand the unique markets that our clients are heading to this year and beyond.  From Okinawa to Uganda – our staff are on the road so understand the needs of travelers worldwide.  Join the PanAm crew and stop just facebooking about traveling and start embarking on your next adventure with us.  

 

To submit your resume or inquire about job opportunities throughout the United States and abroad – email us at crew@panam.travel

SUBMIT

Traveler Tracking

PanAm Traveler Tracker is a limited distribution portal to allow your contract administrators and travel risk managers real time access to our tracking and communication tools.  

 

With PanAm Traveler Tracker - you can view all of your travelers on our intuitive map as well as search for travelers by any number of travel criteria.  Authorized users can also initiate communication via SMS, phone or email for emergency situations as deemed appropriate by your institution’s management and PII policies.  

 

If you would like to request access to the PanAm Traveler Tracker - please submit your request to clipper_hq@panam.travel and be sure to attach your organization’s signed authorization form.  Authorized users must also comply with PanAm’s Privacy Policies prior to accessing the tool.  For additional questions or concerns - please see your contract administrator.  

 

For immediate assistance with an emerging threat or possible emergency - please contact the PanAm agent stewards by calling your dedicated toll-free number.

Flight Checkin

TUTORIALS

Government

PanAm GOV

 

The government travel sector is the cornerstone of the PanAm business model.  We specialize in providing centralized travel management services to local, county, state and federal agencies large and small throughout the United States and abroad.

 

PanAm’s staff has decades working on both sides of the government travel marketplace – both as travelers and as travel providers.  PanAm’s commitment to helping government agencies large and small adhere to the strict regulatory guidelines is founded in our core ideologies of Compliance, Transparency and Accountability.

 

Compliance – Ensure you and your travelers are complying with the latest travel regulations and fully stand behind any audit-related activities.  

 

Transparency – We document everything.  All communications, authorizations and documentation are stored on secure servers and is accessible by all contract administrators to ensure compliance and support a fully transparent travel program.  

 

Accountability – Our propriety travel data collections technologies can track, store and report an unlimited amount of unique data fields to help you manage your travel program and educate travelers on ways to be better stewards of government travel funds.  Get the most out of your travel dollar and let PanAm be your guide.

 

PanAm is an innovative partner for your agency and we can take the guesswork out of the cumbersome travel policies that your organization needs to adhere to.  Additionally, our agents are trained experts in all things government travel and can assist you and your travelers with:

 

  • Government Per Diem Rates
  • Hotel and Rental Car Government Pricing
  • GSA City Pair Program Contract Fares (YCA, -CA, BCA)
  • JTR / JFTR Regulations
  • Fly America Act Compliance

 

To know more about our unique travel services solutions for government – drop us a line at clipper_hq@panam.travel

Law Enforcement / Judicial

PanAm’s expertise in providing travel solutions and service to our law enforcement and judicial clients has saved those entities close to 30% on their travel budget from previous years.  Our ability to rapidly respond to urgent and last minute travel requirements has made the PanAm concept of true 24/7 managed travel a model for the industry.  Whether it means arranging travel for witnesses and victims or supervising extraditions across state and international lines – our staff are trained and available to assist with any unique requests that your organization throws at us. 

 

Our 24/7 support staff also provides round the clock service to first responders and emergency response personnel around the country.  Our 24/7 staff are not farmed out workers in a call center…they are PanAm crew members who service your accounts day in and day out.  Our dedicated toll free numbers are open every hour of every day and are an easy means to get to a live agent when you need it most.  Our expertise also extends to providing support to District Attorneys offices, Indigent Services divisions, judges and court systems across the country. 

Non-Profit

Let’s face it – the recent economic woes haven’t really been all that fun for the Non-Profit sector.  We know that when Non-profits see reductions in operating budgets due to fewer donations that travel is often the first thing on the accountant’s proverbial chopping block.  In this age of international austerity – Non-profits (just like government agencies) face possible scrutiny from contributors and donors for perceived fraud, waste and abuse of foundation funds.  PanAm can help!

 

Our knock out combo of industry leading transaction fees and access to more than 45,000 private fares allows Non-profits (like yours) to still travel and operate even with diminished or paltry travel budgets.  We know that even local Non-profits can have an international reach in this era of social media.  Local presence, international reach – that is the true ability of PanAm to support your Non-profit wherever your goals take you.  

 

Our crew can help your Non-profit with a range of services similar to those available to our government clients including:

 

  • Group Travel
  • Event Planning & Management
  • Travel Policy Compliance
  • Customized Pre-trip Authorizations
  • Unique travel reporting and metrics to your organization
  • 24/7 support worldwide

Higher Education / Academic

PanAm has created solutions that can be scaled to higher education and academic institutions of any size.  Whether it be an elementary school or large University – PanAm’s blend of services, solutions and technology can help your school or institution get a hold of your travel spend by centralizing your booking processes.  PanAm has also developed custom apps and software to integrate with your school’s unique workflows and legacy processes to better automate the entire process from price quote to travel authorization to post trip reconciliation and reimbursement.  Our success in the higher education and academic market has led to recent contract awards with major universities, local procurement co-ops and national level contract awards for educational alliances that span universities across the country and represent large transactional volumes.  In short – PanAm has reshaped the Higher Education travel market very similarly to the way it did so in the government sector.  Let PanAm’s services provide your academic institution with premier solutions including:

 

Custom Pre-Trip Travel Authorization

Single Sign On (SSO) Solutions

Banner integration (expense management)

Conference Travel

Recruitment 

Grant Travel (Federal compliance)

Travel Risk Management

24/7 Online and Offline Support

Group Travel

International Studies

University Medical / Hospital Travel

Athletics / Intramural Sports

Meetings / Event Planning

Purchasing Card Management

Audit / Finance / Invoice Support

Travel Policy Enforcement

Contract Compliance

Traveler Advocacy

 

Learn more about specific information surrounding our solutions tailored for the Academic and Athletics mission here.

Corporate

As PanAm has grown into a dominant force within the government travel marketplace – we have created centralized solutions to our commercial and NGO clients as well.  Originally not part of the core focus of service, the commercial market clientele has learned how sound travel management solutions transcend the public/private boundaries.  Whether its funding coming from tax revenue or closely managing your VC funding – governments and companies all need to keep their eye on the bottom line.  Just as important as cost savings for your company is the customer service we provide to your people.  PanAm’s agents work in dedicated pods – not farmed out call centers like all of the mega travel agencies.  Your employees will know our staff on a first name basis and develop an enduring rapport with our agents.  Forget the online travel agencies and don’t even waste your valuable time with the airlines – our call wait times are less than 45 seconds (on average) without any annoying prompts or computers to talk to.  PanAm’s dedicated support telephone numbers are unique to each client and can be co-branded to your exact specifications (to include choosing the very voice talent that is used for your phone numbers).  Good luck finding that much customized service with all of those other mega travel agencies.  


Audit / Finance

PanAm’s Audit and Finance Tools allow for limitless customization and aren’t some cookie-cutter, off-the-shelf package that the mega travel agencies will offer you.  We don’t think a one size fits all approach to Audit and Finance works very well if it doesn’t work for you.  What’s more - we don’t charge a thing for our Audit and Finance tools so don’t worry about needing to bundle services (we aren’t the cable company after all).  

 

With our Audit and Finance Tools, we ensure that travel is procured within policy and is compliant to your organization’s procedures whether travel was purchased online or with an agent.  Our tools can assist with speeding up the expense and reimbursement process by providing timely and accurate data on demand.  The tools and report PanAm offers allows you to analyze trends in your travel spend and make the necessary adjustments in both travel policy and booking procedures.  Furthermore - PanAm can export all of your pre-trip data to any third party vendor that you may already have on contract for your expense management solutions. 

 

PanAm also offers a robust suite of tools to help your Audit / Finance teams do their job better including:

 

Custom Pre-Trip Approval Routing

Purchasing Card Audit Support

Transactional Data, Documentation and Communication Records

Itinerary / Invoice Generation

Travel Policy Compliance Checks

Seemless Integration with Expense Management Tools

Custom Report and Metrics

Bespoke Technology

While our staff is the soul of PanAm, technology is definitely the heart.  We engineer each aspect of our customized technology solutions based on your organization’s unique needs.  Our technology ecosystem is scalable and endlessly adaptable to the specifics of your technology and IT requirements.  Just like the original PANAMAC system revolutionized the travel industry in the 1960s – PanAm’s current suite of web services, software as a service (Saas) tools, GDS overlays and cloud-based infrastructure technologies are a perfect fit for the government travel marketplace by offering ready to deploy solutions for your organization including:

 

Single Sign On Solutions

Encrypted / Secure Servers and Data Transfers

Mobile Apps

Travel Approval Workflows

Custom Dashboard and eSupport

Dedicated Online Booking Tool with Travel Policy Enforcement

Travel Approval Routing & Compliance Monitoring

Purchasing Card Management and Auditing

PCI and PII Compliant Systems

Custom Applications and Integrated Solutions

 

Our technological advances have reduced our reliance on legacy and outdated systems that increase complexity and cost – thus decreasing our overall overhead exposure.  Our technology coupled with a talented workforce makes PanAm a serious player in the government travel marketplace by offering industry leading pricing options typically not available by other TMCs. 

Travel Risk Management

If your supervisor came to you and asked you where all of your organization’s travelers were supposed to be at that very moment – would you be able to answer that question?   

 

If you had to get in contact with every traveler at once in real time – could you?  Others do it, others outsource -- all at a cost.  At PanAm, traveler risk management is part of the transaction.

 

With PanAm, you can.  Our Travel Risk Management solution allows you to:

 

Mitigate risk before purchasing a ticket or departing for a trip

Integrate travel risk management into travel approval processes

Receive trip intelligence briefs and travel alerts

Locate your travelers worldwide

Maintain business / agency continuity

Manage total travel cost exposure

Communicate with your travelers via email and SMS in real time

 

PanAm automates and centralizes the tools, information and processes for effective travel risk management, providing all travelers and travel approvers with accelerated decision support through our support teams based in Denver.  

 

Travel-related decisions begin well before a trip is booked. We believe in protecting your people and your organization’s operations and business continuity while identifying, maintaining and mitigating your overall risk exposure.   PanAm provides updated travel intelligence to your travelers’ itineraries thus accelerating decision-making process and enabling sound choices related to travel risk and exposure.

Groups / Meetings / Athletics

Welcome to the GMA Desk at PanAm.  We are here to assist you with all of your Groups, Meetings and Athletics travel needs.  Our agent stewards are experts when it comes to booking travel for a large number of your staff, colleagues and coworkers.  Let PanAm take the burden off of you and your staff by letting us manage the entire process from initial negotiation to final payment.  We have wholly managed groups, meetings and athletics travel across the country and across the globe for groups as small as 10 to over 1,000.  Our staff can assist you with a full scope of GMA-related needs to include:

 

International Studies and Tours

Rail / Coach / Airline Group Discounts

Group Lodging Negotiations / Discounts

Tours and Tickets

On-Site PanAm Assistance

Conference Hotel Bookings, Registration and Catering

Intramural Sports Travel

Collegiate Athletics Travel (compliant with NCAA policies and regulations)

 

Our staff negotiate directly with the vendors to assure the best possible value for your travel dollar.  If you have questions about our GMA-related products and services, drop us an email at gma@panam.travel

Mobile Apps

For those of us travelers with our mobile devices attached to our hips - we have some fun stuff for you too.  In this very mobile world - travelers are especially keen to our apps that can help them with booking and managing their travel.  We even have mobile apps for those audit and finance types to access their data on the go.  

 

You can opt in to receive travel alerts and travel updates that are sent right to your mobile phone via SMS or to any device via email.  You can even track expenses on the road with our apps (no more lost receipts) to assist with your post-trip reimbursement process.  Our itineraries and invoices are also mobile-device friendly and are optimized to run natively on any smartphone or tablet browser seemlessly.  

 

Our apps are accessible across multiple operating systems to include Apple and Android and are free to download.  To access our apps - click on the Support icon from the PanAm homepage

Reporting and Metrics

Capturing relevant travel data at the time of booking allows PanAm to create customized reports that are important to your achieving your agency’s goals.  Our reports and metrics are provided free of charge and are available on demand or can be requested for detailed analytics by our Business Intelligence team.  Some of our most popular reports and metrics include:  

 

Total Travel Spend

PanAm Private Fares Savings and Utilization

Purchasing Card Analytics

Travel Statistics and Trends

Top City Pairs and Market Summary Reports

Vendor Spend Totals

Daily Dashboard Summary

Policy Violation Reporting

Carbon Footprint Reporting

Unused Ticket Reporting

eSupport Case Summaries

Phone / Email / Chat Totals

Custom Infographics and Presentations

 

Many other TMCs will resell you a canned product that is cobranded but offers limited customization or tools to analyze your data.  PanAm’s solutions are custom built to the specific data fields that you need captured and reported on for every transaction.  This allows us the ability to create custom report parameters and provide insight into your data that the competition can’t do (or will charge you through the nose for). 

Travel Policy Enforcement

Your travel policy is only as good as its enforcement.  Here at PanAm - we are sticklers for travel policy enforcement as we believe it leads to a transparent transaction each and every time.  Being good stewards of government / organization funds is a key driver for PanAm and we firmly believe in compliance, accountability and transparency without having to sacrifice service or selection.  Our travel policy enforcement checks are built into our custom technology and ensure proper utilization of funds for approved travel expenditures.  We invite you to speak to us about your existing travel policy and see how PanAm can improve on your current processes and procedures as we have done for countless other clients.  Some of our Travel Policy Enforcement specialities include:

 

Travel Policy Consultation

Fraud, Waste and Abuse Reporting

Premium Class Travel Reporting

Pre-trip Authorization Routing

Travel Policy Exception Requests

Travel Policy Reason Codes

Travel Policy Violation Reports

Federal / State / Local / Organizational Level Compliance 

JFTR / JTR Compliance

Per Diem Lodging 

Vendor Preference / Promotion

Air, Lodging and Rental Car Contracts

Domestic vs. International Policies

Department-specific policies (i.e. VIP, Executive, etc.)

Advance Booking Requirements

Airfare Class of Service / Fare Type Restrictions

Post-Audit Policy Updates

24/7 Support

You and your organization work around the clock - so do we here at PanAm.  Many other Travel Management Companies will offer you 24/7 Support - but at what cost?  

 

Do they outsource their after hours, weekend and holiday support to a subcontractor?

 

How much do they charge you for EACH call?

 

Do you get transferred to an overseas call center?

 

Do they require you to contact the airlines directly for after hours support?

 

Do their 24/7 staff really understand your policies and procedures?

 

How long do you have to wait on hold?  

 

Are they empowered to re-accommodate you during irregular operations per policy?

 

True in-house 24/7 Support...that is a PanAm promise.  We understand that travel often extends into the evenings, weekends and even holidays so we are here for your travelers round the clock for any travel-related emergencies.  Our 24/7 services are offered at no charge for true emergency-related issues for purchased itineraries.  Whether its a missed connection in Doha or a sold out flight in Tampa - our agents can access our 45,000 private rates to re-accommodate you with minimal disruption to your travel day.  Our 24/7 Support Team located in Denver, Colorado are trained on your organization’s travel policies, procedures and escalation protocols for travel-related hiccups ranging from weather to maintenance and everywhere in between.  Don’t wait on hold with the airlines or make your travelers figure things out themselves - let our PanAm agent stewards assist.  It’s our pleasure!